How to File a Shipping Fee Dispute (Excess Desi Deduction)

On Trendyol, the shipping fee is calculated not on the package's actual desi but on the desi/kg rounded up to the next whole number. That means a 0.70 desi package is billed as 1 desi, a 1.60 desi package as 2 desi, and a 9.10 desi package as 10 desi. The rounding rule itself isn't unfair; but if the carrier measures incorrectly (for example, entering a 40x30x20 cm box as 45x35x25 cm), the difference can reach 2-3 desi, and the invoice impact can climb to 40-70 TL. At major carriers like Aras, DHL eCommerce (formerly MNG), and Sürat, invoices are issued twice a week, on Mondays and Thursdays, using the desi recorded at the moment the package was handed over. That's why you need to file the dispute without delay, backed by evidence from the day of handover.

You open the dispute from the seller panel's Shipping & Logistics or Finance > Deduction Management section; on some store types, this screen is a separate tab called 'Incorrect Desi Dispute.' You'll be asked to enter the order number along with the actual dimensions of the package you shipped (width x length x height in cm) and its weight. Then you upload the weigh-in receipt or carrier slip together with a photo of the package; if there's no direct dispute option in the panel, you'll need to open a 'shipping deduction dispute' request through live support. Trendyol forwards the dispute to the relevant carrier, and a result usually comes back within 3-7 business days; if the dispute is accepted, the difference is refunded in your next payout.

Learn how desi is calculated

The most critical factor in an excess desi dispute is timing: you must file it on the SAME DAY the package is handed to the carrier — applications submitted the next day are usually rejected. There's a separate scenario as well: if the desi discrepancy also resulted in a violation/penalty point against you, you get an additional 3 business days to dispute that specific violation, and if the dispute is accepted, both the deduction and the violation point can be reversed. The table below shows how much difference the rounding rule makes in practice; every full 1-unit jump between the actual desi and the billed desi can translate into tens of TL in extra cost, depending on the carrier you use.

Amounts vary by carrier and desi bracket; these are approximate ranges based on the January 1, 2026 rate schedule.

Try the free desi calculator

How likely your dispute is to be accepted is directly proportional to how concrete the evidence you provide is. Trendyol and the carrier aren't convinced by general statements like 'I think it was measured wrong' — they need tangible documentation. Preparing and photographing the following five items at the moment you pack the item, before handing it to the carrier, significantly speeds up the dispute process and raises your acceptance rate.

• Weigh-in/carrier receipt — The actual desi/kg figure written on the receipt the carrier gives you when picking up the package.
• Actual dimensions — The package's width x length x height (cm) measurements, ideally photographed together with a ruler.
• Photo of the package — A photo taken right before handover to the carrier, with the label and barcode clearly visible.
• Order and shipment tracking number — Both must be entered in full on the dispute form so they can be matched correctly.
• Deduction screenshot — A screenshot of the incorrect desi/amount as shown in the panel, clarifying exactly what the dispute is against.

Beyond excess desi disputes, there are two more things you need to know that affect your shipping costs. The first is baseline support (barem destek): for orders under 350 TL and 10 desi or less, support is applied according to the official table updated on March 26, 2026; orders delivered within the deadline and carrying a fast-delivery label fall under the 'normal' table, while orders that miss the deadline or have a label mismatch fall under the 'late' table — and the difference generally works against the seller. The second is the return shipping fee: when a customer returns an item, the shipping fee is deducted from your payout based on Trendyol's own rate card, even if you sent the return with your own contracted carrier; in other words, shipping the return cheaply doesn't change the amount you're charged.

Manually comparing which package was billed with an excess desi across dozens of orders becomes practically impossible for stores processing 50+ orders a day. Ecomiro's Shipping & Returns module automatically compares each order's actual desi against the expected shipping amount, lists the orders with discrepancies on a single screen, and prepares the order/tracking numbers you need for the dispute. This way, you can instantly see how many TL of excess deduction occurred on which order, without missing tight windows like the '3 business days' or 'same day' deadlines. For sellers managing multiple stores, this comparison also runs separately per store, giving you a single-panel way to track it all.